Data Protection Statement for Fresubinsamples.ie website
Last updated [June 2023] the earlier version can be found
This privacy notice provides information on how Fresenius Kabi Limited collects and processes your personal data when you visit our Fresubin sample website at fresubinsamples.ie/.
Whether you are either a Health Care Practitioner (HCP) completing this form on behalf of patient, or the patient receiving samples using the Fresenius Kabi Direct -To-Patient Sample Service. Information on your privacy rights and how to exercise these or raise any questions or concerns is provided below.
Please be aware that we also may process your personal data in other contexts, e.g. when you are a business contact for products or services, when you interact with us in your capacity as a healthcare professional, if you report an adverse reaction or if you submit a data subject request. Please see the specific information on the processing of your personal data in such situations.
We also inform you that our websites include links to external sites which are not covered by this data protection statement. Also, some of our Fresenius Kabi subsidiaries’ local websites provide data protection statements that may differ from this data protection statement. Your visit to such websites is subject to the respective data protection statement of this website.
Why We Collect and Use Your Data
- To process and deliver the patient’s order
- To track delivery and communicate to the HCP placing the order any changes needed to enable the order to be processed
- For the planning and management of the sample service ( on an anonymised basis)
- To validate, handle and respond to you based upon your inquiry or request
- To fulfil our compliance requirements under pharmacovigilance and medicines laws
- To make the website work for the device you use it on
- To provide the best possible service to you and enhance your user experience
- To optimize our website
What Data we Collect and How We Do That
We collect and use your personal data in the following situations:
When visiting our website
We collect data of your visit to our site. We do this to present the website optimized to the device you are using and with all its functions or to store your preferences for your current or future browsing sessions.
We collect the following internet protocol data during your visits on our websites:
- the name of your service provider including IP address
- the website that directed you to our site
- the pages visited on our website
- your web browser type, and
- the date and length of your visit.
Your IP address will be used in a pseudonymized manner by deleting the last three digits. That way we are no longer able to directly identify you as an individual.
Information we collect by using cookies
We use cookies on our website. Cookies are small text files that are stored locally on your computer by your web browser.
You can refuse the use of certain cookies for this website. Find out more about how you can change your cookie settings. Please note that if you choose not to accept the use of cookies you may not be able to experience the full functionality of this website. If you choose to delete cookies, you may have to confirm certain dialogs once again.
Your cookie settings are always related to the web browser you are using, and the settings are of no effect if you use a different web browser upon your next use of this website. Alternatively, you can manage the settings of your web browser or on your mobile device. Here you can delete cookies at your own discretion at any time.
We use the following types of cookies:
Strictly necessary cookies
This type of cookies is required to make the website work. They are exclusively used by us during the session and are therefore so called first party session cookies.
They help to make the page load more quickly and to limit the number of sessions originating from a user to prevent a website-overload.
They remain valid during the session and are automatically deleted when you close the browser.
Functional cookies
Functional cookies save the choices you make while visiting this website in order to offer you an improved functionality and personal features.
We use a “cookie notifier” cookie, which saves your decision either to agree with the usage of cookies on our website or not. It is saved automatically upon your click on one of the two options available. Your acceptance of our cookies is stored for one year from the acceptance date. If you decide to refuse our cookies, your decision will be stored for 30 days. During this time the cookie information banner will not be shown again.
Analytical cookies
Analytical cookies allow us to analyze the way the website is used. This enables us to optimize its performance and increase the user experience. Our website uses Matomo, formerly Piwik, a web analytics tool. With this tool we track how often visitors use a page of our website, which pages visitors go to most often, and if they get error messages from our pages. Your IP address will be processed in a pseudonymized manner by deleting the last three figures. That way we are no longer able to directly identify you as an individual.. The IP-address that is transmitted will not be merged with any other data collected by us. We will delete this data within three years.
Social media cookie
When you press ‘I consent’ in the social media feeds section, a cookie will be placed. You are then able to see the activity streams of our corporate social media channels which are embedded on our website. Your consent is stored for the duration of your visit through our “social media streams” cookie.
When activating social media plug-ins and activity feeds
If you activate plug-ins or activity feeds of social media providers (such as Facebook, Twitter, YouTube, LinkedIn, Instagram or WhatsApp), your web browser will connect to the servers of the respective providers and send your specific user data to these providers.
In addition, if you are currently logged in to a social network of one of the above-mentioned providers, your activity may be linked to your user account with these providers at the same time.
Plug-ins for sharing via “Shariff”
In order to secure your privacy, we are using a tool called “Shariff”. Shariff enables you to decide whether and when to activate the share plug-ins on our website and, by doing so, whether to initiate a transfer of user specific data to the provider. Only if you specifically activate a plug-in via Shariff, your browser will connect to the servers of the respective provider and the user specific data (as further referenced below) will be sent to that provider. You activate a plug-in via Shariff, by clicking on one of the respective share buttons.
Activating activity feeds
When you activate the activity feed by clicking on the inactive mask on our website, your browser will connect to the servers of each provider and the user-specific data (as further referenced below) will be sent to each provider. Please note that a cookie is set automatically upon clicking on the mask and will be stored for the duration of your browsing session. During this time the mask will not be shown again.
Fresenius Kabi has no influence on the scope or the kind of data that will be submitted by activating the plug-ins or activity feed. Besides, further data processing operations could be triggered, on which we do not have any influence. To learn more about the scope of personal data collected and processed, the purpose your data may be used for, as well as your respective rights and configuration options in order to protect your privacy (including your right of withdrawal of consent), please refer to the respective social network’s data protection statement. Facebook: https://www.facebook.com/about/privacy Twitter: https://twitter.com/en/privacy YouTube: https://policies.google.com/privacy Instagram: https://help.instagram.com/519522125107875 LinkedIn: https://www.linkedin.com/legal/privacy-policy WhatsApp: https://www.whatsapp.com/legal/
As part of the activity feed, we may incorporate videos from YouTube on our website. YouTube uses cookies in order to collect user-specific data on its website, amongst other uses, for recording video statistics, preventing fraud, and improving the user-friendliness. By starting a video, further data-processing operations could be triggered simultaneously, on which we do not have any influence.
Information you or your HCP provide to us
We collect and process the following types of data about when you or your Health Care Practitioner request Fresubin sample:
- Patient Full Name
- Patient Address
- Patient email address
- HCP Full Name
- HCP Address
- HCP email address
- HCP Job Title
- Your Requested Samples
Legal Basis for processing your data
We rely on the following lawful basis to be able to process your personal data to provide the Fresubin sample service.
- Your consent – as patient you will have provided your consent to the HCP to process your personal data for the purposes of utilising the Fresubin sample service. As a HCP you provide your consent to us when you enter your personal data into the sample request form on our website.
- Necessary to perform a contract – We require the personal data that you provide to us via the sample request form on our website to be able to provide and deliver to you or your HCP with the samples you have selected.
- Legitimate interests – We rely on our legitimate interests to process the anonymised personal data for our planning and management of the sample service, these do not override your data protection interests or fundamental rights and freedoms.
We process your health data in a limited form in that we are supplying you with oral nutrition supplement samples. I order for us to be able to process your health data which is special category or sensitive data, we rely upon the provision of Healthcare or Treatment under Article 9 (2) (h) of the GDPR.
We may share your personal data within our group companies and third-party service providers who provide data processing services to us.
Such recipients are:
- Other Fresenius Group companies if such a transfer of personal data is required for the specific purpose (Please refer to the overview of the locations in which Fresenius Kabi Group companies are active)
- Service providers assisting with the distribution of the sampling service or providing a delivery services.
- Other service providers which process personal data on our behalf (e.g. for hosting or maintenance services) and have to follow our instructions on such processing; these service providers will not be allowed to use your personal data for other than our purposes
International transfers
We may send your personal data in parts or as a whole to Fresenius Group recipients, our service providers or other international organizations in countries, which are not
member states of the European Union, for the purposes listed above. Please refer to the overview of the locations in which Fresenius Kabi Group companies are active.
We may send data to the following countries for which the European Commission has determined an adequate level of data protection to be in place that matches the level of data protection within the European Union for the following countries / international organizations in which Fresenius entities are located: Argentina, Canada, Japan, New Zealand, Switzerland or Uruguay.
With regards to such international data transfers to third countries, for which the European Commission has not decided that an adequate level of data protection exists, we have provided appropriate safeguards in order to secure your personal data to a degree that equals the level of data protection in the European Union. These safeguards are:
* For the exchange of data within our company: our Binding Corporate Rules for Controllers
* For the exchange of data with our service providers and other international organizations: Standard Contractual Clauses that have been issued by the European Commission
You can obtain a copy of these Standard Contractual Clauses and our Binding Corporate Rules, online, or upon request.
How long we Retain Your Data
Your personal data will only be used for the purposes stated above and retained in line with our retention policy. We will only retain your data for as long we have an ongoing legitimate business need to do so, e.g. until the sample has been provided to the patient and there is no other reason to retain the data.
Requests, Inquiries and Complaints
Depending on the situation you have certain rights regarding your personal data. You have the right to:
- Request access to your personal data
- Request rectification of your personal data
- Request erasure of your personal data
- Request the restriction of processing of your personal data
- Data portability
- Object on grounds specific to your situation
You can exercise these rights online by using the data protection contact form.
You also have the right to lodge a complaint with our data protection officer or the supervisory authority.
Data Protection Officer:
Fresenius Kabi Deutschland GmbH
Data Protection Officer
Else-Kröner-Straße 1
61352 Bad Homburg
Germany
E-mail: dataprotectionofficer@fresenius-kabi.com
Data Protection Authority:
Information Commissioner’s Office
Tel: 0303 123 1113
For Republic of Ireland:
Data Protection Commission
https://forms.dataprotection.ie/contact.
If you are looking for more information on how we process your personal data including on data security, data retention and lawful processing bases, please access our website privacy policy.